Peak season should mean serving the people in front of you, not answering the same five calls all morning. Alpine Wave answers phone and website questions from your approved business information, points guests to your booking page, and passes anything unusual to your staff.
Your website chat and phone line share one brain, built from the information you approve. It answers what it knows, sends people to your booking page, takes callback details, and passes anything unusual to your staff. If it doesn't know, it says so.
Built for the four headaches of peak season: the morning phone rush, enquiries that arrive after you close, the same questions all day, and staff getting pulled off the floor.
Spots custom or sensitive requests, takes the details, and texts them to your manager instead of guessing.
A short walkthrough of the assistant answering questions and handing off to staff when it should.
Whether a guest calls from the car on Highway 97 or chats from their condo at 11 pm, they get the same answer, built only from the facts, rates and policies you've approved.
Most peak-season calls ask the same things: pickup times, what's included, waivers, weather. Alpine Wave answers them from your information, so your crew can look after the guests in front of them.
Sample answers · made-up businesses
You can't have a bot making up prices, getting availability wrong or guessing at safety rules. Alpine Wave answers only from the business information you've approved.
It isn't a generic chatbot or an answering machine. It's set up around your information, your booking page and your staff.
One set of approved answers powers both the chat on your website and the phone line. Update it once and both stay in step.
Sends callers and website visitors straight to your existing booking page, so a ready-to-book guest doesn't drift away.
Callers just talk. No press-1 menus, no voicemail maze, and replies quick enough to feel like a conversation.
Leads, callback requests and after-hours enquiries arrive on your manager's phone as a short summary with the full transcript.
When a caller needs a person, the assistant can put them through to your counter phone and give your staff a quick briefing first.
Enquiries at 11 pm still get an answer, and anything that needs you is waiting in the morning with the caller's details.
Call transfer and system connections depend on your phone and booking setup; we check before we quote.
We never ask for passwords or system access up front. First you see a demo built from your own website. Then a 7-day shadow trial shows you exactly what you're missing. You decide from there.
Nothing to set up. We read your public website and build a demo assistant from what you've already published. You get a private link to try it.
Your staff still answer first. If nobody picks up, day or night, the assistant does. Every call and chat is recorded so the report shows the full picture.
Once you trust it. We connect the assistant to your stock, bookings and email so it can do more than answer questions.
Send us your website. We'll build a free demo assistant from it and send you a private link to try.
Prepared answers · no staff hand-off yet